FAQ - Frequently Asked Questions

What's my shipping charge?
The shipping charge depends on the weight and size of your order, the shipping method, and your distance.

Do you ship to international addresses?
Yes, we do. However, we do NOT accept credit card payment from international addresses.Payment including the order amount and shipping must be made in US dollars OR CFA by cashier's check, western union, money gram or direct wiring before shipping. Customers are responsible for any customs duties or tariffs.

The shipping seems high
A majority of our customers think our shipping and handling charges are reasonable. Most complaints come from orders, which makes the shipping charge to appear high as a percentage of the total order. The shipping charge as a percentage of the total order goes down significantly with increased order amount and quantity.
May I receive an e-mail confirmation when my order is shipped?
Yes, you'll receive an e-mail confirmation with package quantity, weights, and estimated delivery time at the evening hours after your package is shipped. Make sure that you enter a correct e-mail address on your order form.

How do I track my package?
We have made it very easy for you to check the status of your order and track your shipment during transit with Speedwings Shipping and Logistics. When you place your order, you are given an Order Number. Your purchase order and order number will be confirmed with an e-mail. A shipping confirmation e-mail will be sent to you near mid-night on the date your package is shipped.

When will my order be shipped?
Depending on the time you made your order with us.